Support

Email contact@trytrackit.com. A person reads every message and normally replies within two business days.

What to include

The more of this you can give us, the faster we can help:

• The email address on your TrackIt account.
• What you were trying to do, and what happened instead.
• Your iPhone model and iOS version, and the TrackIt version from Settings → About.
• A screenshot, if the problem is something you can see.

Please don't send us your bank login details, card numbers, or account numbers. We never need them and will never ask for them.

Disconnecting a bank account

In the app, open Settings, select the connected account, and choose to remove it. This revokes our read-only access and deletes the transactions we pulled from that account.

Deleting your account

You can delete your TrackIt account from within the app, in Settings. Deleting your account disconnects every linked bank account and removes your personal and financial data from our systems, other than the limited records we are required to retain — these are described in our Privacy Policy.

If you can't access the app to do this, email contact@trytrackit.com from the address on your account and we will delete it for you.

Privacy and data requests

To ask what data we hold about you, correct it, or have it deleted, email contact@trytrackit.com. See our Privacy Policy for the details of those rights.